Contact Japan Desk (Tokyo HQ)

Central contact point for ASIACOM Group – covering Hong Kong, Taiwan, and Philippine desks

The Japan Desk in Tokyo functions as the trading headquarters of ASIACOM Group. Basic questions are handled by our AI assistant Ive, and matters requiring human judgment are processed by staff in Tokyo, who coordinate with the Hong Kong, Taiwan, and Philippine desks as needed.

First, please try the AI assistant.
For general questions about trade terms, documentation, and how each desk is involved, please use the chatbot Ive. If your question cannot be resolved in chat, this page provides links to our online contact form.

Click the red button at the bottom-right to start the chatbot.

Online Contact Form (Handled by Japan Desk)

For project-specific or confidential matters that are not suitable for AI chat, please use the contact form below. Inquiries are received by the Japan Desk in Tokyo and are reassigned internally to the Hong Kong, Taiwan, or Philippine desks where appropriate.

  • Resource and industrial materials trade
  • Project-based consultation (supply, logistics, risk structure)
  • Cooperation or partnership discussions
  • Other inquiries that require direct human handling
Open Contact Form (EN)

AI Assistant “Ive” – What You Can Ask

Ive can answer questions in English and Traditional Chinese. It is designed to handle basic information and does not replace legal, tax, or investment advice.

  • Incoterms (CIF, CFR, FOB, DAP, etc.) and related trade terms
  • Basic payment, documentation, and logistics concepts
  • Roles of the Japan Desk, Hong Kong, Taiwan, and Philippine desks
  • Navigation to the appropriate page on this site

For sensitive or transaction-specific issues, please use the contact form instead of sharing details in chat.

How We Handle Inquiries

  • Initial response: AI assistant Ive provides basic guidance 24/7.
  • Human follow-up: The Japan Desk reviews form submissions and coordinates with Hong Kong, Taiwan, and Philippine desks.
  • Office hours: Japan Desk staff respond during business hours (Mon–Fri 10:00–17:00 JST, excluding Japanese public holidays).

Our Contacts

Below is a simple overview of our current contact structure. Please note that the primary window for international inquiries is the Japan Desk (Tokyo HQ).

Ive (Japan Desk)
Ive
Japan Desk – Tokyo HQ & AI Assistant
Languages: English / Traditional Chinese AI trade assistant

Ive is our AI assistant that provides basic answers to questions about trade terms, documentation, and how each desk in the ASIACOM Group is involved in a transaction.

Click the red button at the bottom-right to start chatting with Ive.

AI Call Center (in preparation)
AI Call Center
Multilingual support (in preparation)
Planned: English / Traditional Chinese

We are preparing an AI-assisted call-center style support in multiple languages, coordinated by the Japan Desk in Tokyo. Once launched, this channel will be announced on the News page.